Talk to a person.

Support covers your account and any deal that's open or still holding funds. Tell us the deal reference and what you expected to happen, and the first reply will usually be the useful one.

Sign in to open a ticket

Tickets are tied to your account, so we can see the deals involved without asking you to prove who you are. Locked out? Use email or Telegram instead.

Emailsupport@bmescrow.com Telegram@#

Include these and we can help straight away

The deal reference, like ESC-7F21A4
What you expected, and what happened instead
A transaction id, if a payment is involved
The wallet or exchange you sent from

We'll never ask for these

Your password, seed phrase, private key, or a code from your authenticator app. Anyone asking isn't us, however convincing they look.

What support can't do.

Better to know now than after you've written in.

Help with a deal after its payout confirms. A released deal is final, and support for it ends once the payout is on-chain. There are no returns, refunds or chargebacks after release.
Reverse a transaction. Crypto sent to a wrong network or a mistyped address can't be retrieved by anyone.
Release or refund because one side asks. Money only moves through the deal itself. If you disagree, open a dispute while the funds are held.
Complete a deal for the buyer. Only the buyer can mark a deal complete. If they've stopped responding, the seller can open a dispute.
Tell you about someone else's account. We won't confirm who holds an account or what their other deals are.