Question 1

What is crypto escrow?

Accepted Answer

Crypto escrow is a safe way to pay someone you don't know. Instead of sending crypto straight to the seller, the buyer pays BM Escrow. We hold the payment until the buyer confirms they got what they paid for, then we send it to the seller.

Question 2

Is BM Escrow crypto only?

Accepted Answer

Yes. Deals are paid in USDT on Tron (TRC-20), Ethereum (ERC-20) and BNB Smart Chain (BEP-20), and in Bitcoin, Solana and Toncoin where enabled. We never accept cards, bank transfers or cash, and we'll never ask for card or bank details.

Question 3

Do both people need an account?

Accepted Answer

Yes, and it's free. One person creates the deal and sends a share link. The other opens it, creates an account or signs in, and joins the deal.

Question 4

How much does escrow cost?

Accepted Answer

4% for smaller deals and 3% for larger ones. Opening a deal is free, and a deal that's never paid costs nothing. See the fees page for the calculator.

Question 5

What's the smallest and largest deal?

Accepted Answer

From $25 to $250,000. For bigger deals, contact support first or split the deal into milestones.

Question 6

Is this a no KYC escrow service?

Accepted Answer

Yes, for normal deals. You sign up with an email and no identity documents are needed. BM Escrow is built for BM sellers and buyers who want a trusted crypto escrow service without paperwork.

Question 7

Do I need to verify my identity?

Accepted Answer

Not for normal deals. We may ask for ID if a deal is unusually large, if there's a dispute, or if the law requires it.

Question 8

Why is the amount to send such an odd number?

Accepted Answer

Each deal gets a unique amount, like 2,080.000417 USDT, so we can match your payment to your deal automatically. Send the exact amount shown.

Question 9

What if I send slightly too little?

Accepted Answer

The deal shows exactly how much is missing. Send the rest from the same wallet and it's matched automatically. Exchanges often take a withdrawal fee, so allow for that.

Question 10

What if I send too much?

Accepted Answer

The deal still goes ahead and the extra is recorded. Contact support before the deal closes to get it back.

Question 11

What if I send on the wrong network?

Accepted Answer

Crypto sent on a network the deal doesn't use is usually lost for good. Always check the network name in your wallet before you send.

Question 12

The payment time ran out before I paid. What now?

Accepted Answer

You have 120 minutes to pay once the terms are accepted. If it runs out and you haven't sent anything, nothing is lost. Get a fresh quote on the deal page and pay the new amount.

Question 13

How long do blockchain confirmations take?

Accepted Answer

Usually a few minutes. It depends on the network and how busy it is. Your deal page updates by itself as confirmations arrive.

Question 14

How long does BM Escrow hold my payment?

Accepted Answer

Until the buyer marks the deal complete. There's no time limit and no automatic release, so the buyer can check the delivery properly.

Question 15

When does the seller get paid?

Accepted Answer

As soon as the buyer marks the deal complete. The payout goes out right away. Very large payouts are checked by a person first, so they can take a little longer.

Question 16

Can the seller take the money before I complete the deal?

Accepted Answer

No. Only the buyer completing the deal, or a dispute decision, can release the payment.

Question 17

What if the buyer never completes the deal?

Accepted Answer

The payment stays safely in escrow. If the seller has delivered and the buyer stops responding, the seller can open a dispute. We review the evidence and release the payment to the seller if they delivered what was agreed.

Question 18

Can I get a refund after I complete a deal?

Accepted Answer

No. Completing a deal sends the payment to the seller, and crypto payments can't be reversed. BM Escrow doesn't offer returns, refunds or chargebacks on completed deals.

Question 19

Will support help after the payout?

Accepted Answer

Our involvement in a deal ends once its payout is confirmed on the blockchain. Any issue after that is between the buyer and seller, apart from any legal rights you have that can't be waived.

Question 20

So when can a buyer get money back?

Accepted Answer

Only while the payment is still in escrow, through a dispute. For example, if the seller never delivers or delivers something clearly different. A refund is the held amount minus the escrow fee.

Question 21

Where does a refund go?

Accepted Answer

To the buyer's refund address, which is the wallet they paid from unless they set a different one. If you paid from an exchange, set your own wallet address on the deal.

Question 22

When can I open a dispute?

Accepted Answer

While the payment is held in escrow: after it's confirmed and before the deal is completed. Never after.

Question 23

Who decides a dispute?

Accepted Answer

First, buyer and seller get 3 days to agree. If they can't, BM Escrow decides based on the deal description, the timeline and the evidence, and explains the decision on the deal.

Question 24

Can the payment be split?

Accepted Answer

Yes. If both sides have a fair point, for example a partial delivery, the payment can be split between them.

Question 25

Can I appeal a decision?

Accepted Answer

Our decision is final on BM Escrow. It doesn't take away any legal rights you have, but we can't reverse a payout once it's sent.

Question 26

Is BM Escrow safe?

Accepted Answer

Your payment is locked in escrow until the buyer completes the deal. Every page is encrypted, escrow wallet keys are stored encrypted, and every deposit and payout can be checked on the blockchain.

Question 27

Who holds my money during the deal?

Accepted Answer

BM Escrow, in an escrow wallet on the deal's network. The address and transactions are public, so you can check them on any block explorer.

Question 28

Could someone else claim my payment?

Accepted Answer

No. Each deal expects a unique amount, a transaction can only be credited once, and older payments can't be used for a new deal.

Question 29

Should I turn on two-factor sign-in?

Accepted Answer

Yes. Whoever controls your account controls your deals. Turn it on from your account page.

Crypto escrow questions, answered.

Getting started

Still unsure? Ask before you pay.

Paying into escrow

Delivery and completing a deal

Refunds and final deals

Disputes

Safety and security