Escrow Disputes: How They Work and What Evidence Helps | BM Escrow

How escrow disputes work.

If something goes wrong before a deal is completed, a dispute freezes the payment and gets it sorted fairly. Here's how it works and how to make your case.

Only while the payment is held

After the payment is confirmed and before the deal is completed. Never after.

3 days to agree

Buyer and seller try to sort it out together first. Most disputes end here.

Then we decide

We pay the seller, refund the buyer, or split the payment, and explain why.

When to open a dispute

Any time the payment is held and the deal isn't complete yet.

Common reasons to open a dispute:

Buyers: the item never arrived, or it's not what the description promised.
Sellers: you delivered, but the buyer has stopped responding and won't complete the deal.

The moment a dispute is opened, the payment is frozen. Nothing can be paid out or refunded until it's resolved.

Completed deals can't be disputed

Once a buyer completes a deal, the payment has gone to the seller and can't be reversed. Always raise problems before completing.

Step one: try to agree

Most problems are a misunderstanding.

You both have 3 days to sort it out on the deal page. Say clearly what's wrong and what would fix it. The seller might redeliver or fix something, or the buyer might find it's fine after all. Whoever opened the dispute can withdraw it, and the deal carries on.

Step two: BM Escrow decides

If you can't agree, the dispute comes to us.

We read the deal description, the timeline, the messages and the evidence from both sides. Then we decide one of three things:

Pay the seller, if they delivered what was agreed.
Refund the buyer, minus the escrow fee, if they didn't.
Split the payment, if both sides have a fair point.

Our decision and the reasons are saved on the deal, and the payment is sent accordingly. It's final on BM Escrow, but it doesn't remove any legal rights you have.

Evidence that helps your case

1The deal description: point to the exact words.
2Proof of delivery and timing: tracking numbers, file links, login records, timestamps.
3Screenshots or photos with dates visible.
4Messages on the deal page. Chats on other apps are harder to verify.
5A short, clear statement of what you think is fair, and why.

Start a safe crypto deal today.

Opening an escrow deal is free and commits nobody. You only pay the fee once money is held.

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